Terms and condition for customer
Cidostore customers are protected buy seller and also within Cidostore.com policy
you as a customer (Buyer) have the rights to request a refund or change of product/s.
Cidostore does not tolerate abuse towards Merchants when rating and leaving comments.
You can contact your seller direct using contact seller in your account.
Please read below carefully before making any purchases when using cidostore.
All stores which are marked Certified are safe Sellers who have complied with our regulations and requirements.
The seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer. For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day right to return (please note that in case of return, the buyer must bear the cost of returning the products to the seller).
Sellers that offer 'Free Return' service will have 'Free Return' icon on their item details page. With 'Free Return' service, you get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It's easy and fast:
items locally and easily: 1) Get the return code or label, 2) wait for door-to-door pickup service or take your package to the designated service point and, 3) lastly, wait for the local warehouse to confirm receipt of your returned package.• Remember to select 'Return Goods" while opening the dispute.
will be made to you once we confirm receipt of your returned parcel which meets the conditions for reimbursement. Items will be processed at a local warehouse, instead of being sent back to the seller’s country of origin (eg China). If the item is shipped to Cidostore warehouse we will offer refund IF seller was as fault. (PLEASE NOTE THIS CAN CAUSE OF SELLER ACCOUNT BEING CLOSED)
Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.
• In addition, not all products on cidostore.com include
the Free Return service. The seller can choose whether or not to offer this
extra service. Sellers that offer the Free Return service will have a label or
icon on their product details page confirming this service is available.
Return Items You Ordered
You can return many items sold on Cidostore.com when you return an item, you may see different return options depending on the seller, item, or reason for return.
Before you start returning your item make sure you have
a prepared video when opening and operating your package for the 1st time to clarify any damages.
1, Prepare and ship your return
After you've followed the prompts in the Online Returns Center link above:
2, Prepare your package for return.
Pack your item securely, inserting any paperwork that was or is included when you requested your return from the seller. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.
Refunds for your items you have brought
Sellers are independent to each of their own refund policies. Using the above instructions will help speed up your case if ever needed. You are entitled to a refund for any of your purchases that have been started within 30 days of your package received by you.
Refunds are generally handled quickly buy sellers or another option is available to close the matter accordingly.
What to do next?
1, contact your supplier to notify of your issue with the item. (Please upload the video to the supplier)
2, Ask the best way to resolve the issue. (Do not allow this to go over 30 days before you start proceedings)
3, Prepare and ship the item on sellers request. (Try to keep original packing)
4, Allow sometime for your package to be returned before making another complaint for refund (This does not violate your rights of the 30 days guarantee even if it exceeds the final date)
5, Make sure you have given correct details for where funds should be returned for local and international banking or any other way you and the seller have agreed.
6, Important notice for any disputes Cidostore.com recommends you are dealing all your matters direct within the platform and not using your email or any other forms of technology solutions. (This will not be accepted for helping your case any further and can be the end of your claim if you do not use the correct manner for refunds)
7, If the seller has not replied to you within 5 working days of your dispute (Monday to Friday weekends are not included) Please contact us direct and we shall start the proceedings for the seller to contact you immediately
8, We do not personally refund on any of our sellers behalf, however some cases are excepted if Cidostore.com and seller have agreed to such cases.
No refund will be offered for digital products except if the product you’ve purchased is:
· Completely non-functional.
· And you’ve submitted a support ticket or email but you didn’t get any response in 5 days (business days only).
· And/or product main description was fully misleading.
– then you do have the option to
request a full refund.
We also reserve the right to refuse
a refund request in the following situations:
· You have changed your mind about an item/subscription.
· You bought an item by mistake and the product(s) was sent/already downloaded by you.
· The product(s) was bought by your employee or inmate from your PayPal account which he/she had legal access.
· You refused our support staff to access your server or website to investigate our product you are having issues with.
· It has expired more than 3 days after purchase and you even didn’t any support ticket with a real issue.
· We don’t offer any refund for any item that you buy/bought at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.
· No refund will be offered for any item (even if it was bought at a regular price) while any discount offer is running on our site. Your refund request will be evaluated after the discount offer/campaign ends.
We offer a full or partial refund
within 7 business days starting from the moment when the member makes the
payment. In this case, we have the right to ask questions for the refund and
also we have the right to NOT offer the refund if we see reasonable.
Please also note that:
· If you got a refund you cannot use the downloaded premium product/scripts or any part of the script anymore.
· Refunds can take up to 14 days to reflect in your account.
What are supported shipping methods on Cidobiz?
Currently suppliers can choose from the following express shipping options: Finland local parcel, European local parcel, American local parcel, UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express etc.Since the shipping methods are set up by the suppliers, you are advised to directly contact the supplier for more shipping information. To contact the supplier, you may login or use the footer and click contact seller to see product detail page. Cidostore.com will help you resolve any issues if required. Also you can search supplier in Cidobiz.com and talk direct if they have an account with activated chat services.