Support Policy Page

SUPPORT POLICY

Before you start returning your item make sure you have a prepared video when opening and operating your package for the 1
st time to clarify any damages.
                1, Prepare and ship your return
                After you've followed the prompts in the Online Returns Center link above:
                2, Prepare your package for return.
Pack your item securely, inserting any paperwork that was or is included when you requested your return from the seller. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.

Refunds for your items you have brought

Sellers are independent to each of their own refund policies. Using the above instructions will help speed up your case if ever needed. You are entitled to a refund for any of your purchases that have been started within 30 days of your package received by you. 
Refunds are generally handled quickly buy sellers or another option is available to close the matter accordingly. 


What to do next? 

1, contact your supplier to notify of your issue with the item. (Please upload the video to the supplier)

2, Ask the best way to resolve the issue. (Do not allow this to go over 30 days before you start proceedings)

3, Prepare and ship the item on sellers request. (Try to keep original packing)

4, Allow sometime for your package to be returned before making another complaint for refund (This does not violate your rights of the 30 days guarantee even if it exceeds the final date)

5, Make sure you have given correct details for where funds should be returned for local and international banking or any other way you and the seller have agreed.

6, Important notice for any disputes Cidostore.com recommends you are dealing all your matters direct within the platform and not using your email or any other forms of technology solutions. (This will not be accepted for helping your case any further and can be the end of your claim if you do not use the correct manner for refunds)
 
7, If the seller has not replied to you within 5 working days of your dispute (Monday to Friday weekends are not included) Please contact us direct and we shall start the proceedings for the seller to contact you immediately
8, We do not personally refund on any of our sellers behalf, however some cases are excepted if Cidostore.com and seller have agreed to such cases. 

Digital Products

No refund will be offered for digital products except if the product you’ve purchased is:

·       Completely non-functional.

·       And you’ve submitted a support ticket or email but you didn’t get any response in 5 days (business days only).

·       And/or product main description was fully misleading.

– then you do have the option to request a full refund.



We also reserve the right to refuse a refund request in the following situations:



·       You have changed your mind about an item/subscription.

·       You bought an item by mistake and the product(s) was sent/already downloaded by you.

·       The product(s) was bought by your employee or inmate from your PayPal account which he/she had legal access.

·       You refused our support staff to access your server or website to investigate our product you are having issues with.

·       It has expired more than 3 days after purchase and you even didn’t any support ticket with a real issue.

·       We don’t offer any refund for any item that you buy/bought at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.

·       No refund will be offered for any item (even if it was bought at a regular price) while any discount offer is running on our site. Your refund request will be evaluated after the discount offer/campaign ends.

 

We offer a full or partial refund within 7 business days starting from the moment when the member makes the payment. In this case, we have the right to ask questions for the refund and also we have the right to NOT offer the refund if we see reasonable.


Please also note that:


·       If you got a refund you cannot use the downloaded premium product/scripts or any part of the script anymore.

·       Refunds can take up to 14 days to reflect in your account.

 

Shipping
What are supported shipping methods on Cidobiz?

Currently suppliers can choose from the following express shipping options: Finland local parcel, European local parcel, American local parcel, UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express etc.

Since the shipping methods are set up by the suppliers, you are advised to directly contact the supplier for more shipping information. To contact the supplier, you may login or use the footer and click contact seller to see product detail page. Cidostore.com will help you resolve any issues if required. Also you can search supplier in Cidobiz.com and talk direct if they have an account with activated chat services. 

Please note Cidostore is a provider and we recommend you leave feed backs within cidostore.com  and  
Cidobiz.com such as ratings and product quality.

You can also contact us live from your admin  panel or request a call back.

Cidostore
Join Cidostore today to sell or buy amazing priced products from around the world with affordable vendor store solution to save time and money 24/7

Contact Info

  • Address: Hagelstamintie 20 B 17
  • Phone: Users Only
  • Email: Users Only