Term Conditions Page

TERMS
Illegal content using Cidostore
We do NOT allow content that:

• Is illegal, promotes illegal activity, or infringes on the legal rights of others.

Intellectual property abuse
We do not allow content that:

• Infringes copyright. It is our policy to respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act (DMCA). You can file a counter-notification via this form.
• Sells or promotes the sale of counterfeit products. Counterfeit goods contain a trademark or logo that is identical to or substantially indistinguishable from the trademark of another. They mimic the brand features of the product in an attempt to pass themselves off as a genuine product of the brand owner.

Endangered or threatened species
We do not allow content that:

• Promotes the sale of products obtained from endangered or threatened species.

Examples: Sale of tigers, shark fins, elephant ivory, tiger skins, rhino horn, dolphin oil

Dangerous or derogatory content
We do not allow content that:

• incites hatred against, promotes discrimination of, or disparages an individual or group on the basis of their race or ethnic origin, religion, disability, age, nationality, veteran status, sexual orientation, gender, gender identity, or other characteristic that is associated with systemic discrimination or marginalization.

Examples: Promoting hate groups or hate group paraphernalia, encouraging others to believe that a person or group is inhuman, inferior, or worthy of being hated

• Harasses, intimidates, or bullies an individual or group of individuals.

Examples: Singling out someone for abuse or harassment, suggesting a tragic event did not happen or that victims or their families are actors or complicit in a cover-up of the event

• Threatens or advocates for physical or mental harm to oneself or others.

Examples: Content advocating suicide, anorexia, or other self-harm; promoting or advocating for harmful health or medical claims or practices; threatening someone with real-life harm or calling for the attack of another person; promoting, glorifying, or condoning violence against others; content made by or in support of terrorist groups or transnational drug trafficking organizations, or content that promotes terrorist acts, including recruitment, or that celebrates attacks by transnational drug trafficking or terrorist organizations

• Exploits others through extortion.

Examples: Predatory removals, revenge porn, blackmail

Enabling dishonest behavior
We do not allow content that:

• Helps users to mislead others.

Examples: Creating fake or false documents such as passports, diplomas, or accreditation; sale or distribution of term papers, paper-writing or exam-taking services; information or products for passing drug tests

• Promotes any form of hacking or cracking and/or provides users with instructions or equipment that tampers with or provides unauthorized access to software, servers, or websites.

Examples: Pages or products that enable illegal access of cell phones and other communications or content delivery systems or devices; products or services that bypass copyright protection, including circumvention of digital rights management technologies; products that illegally descramble cable or satellite signals in order to get free services; pages that assist or enable users to download streaming videos if prohibited by the content provider

Misrepresentative content
We do not allow content that:

• Misrepresents, misstates, or conceals information about you, your content or the primary purpose of your web destination.
• Entices users to engage with content under false or unclear pretenses.
• Engages in "phishing" for users information.
• Promotes content, products, or services using false, dishonest, or deceptive claims.

Example: "Get Rich Quick" schemes

• Makes claims that are demonstrably false and could significantly undermine participation or trust in an electoral or democratic process.

Examples: information about public voting procedures, political candidate eligibility based on age or birthplace, election results, or census participation that contradicts official government records

• Falsely implies having an affiliation with, or endorsement by, another individual, organization, product, or service.

Examples: Impersonating Google products, misusing company logos

• Deceives users through manipulated media related to politics, social issues, or matters of public concern.
• is about politics, social issues, or matters of public concern directed at users in a country other than your own, if you misrepresent or conceal your country of origin or other material details about yourself.

Malicious or unwanted software
We do not allow content that:

• Contains malicious software or "malware" that may harm or gain unauthorized access to a computer, device, or network.

Examples: Computer viruses, ransomware, worms, trojan horses, rootkits, keyloggers, dialers, spyware, rogue security software, and other malicious programs or apps

• Violates Google's Unwanted Software policy.

Examples: Failure to be transparent about the functionality that the software provides or the full implications of installing the software; failing to include Terms of Service or an End User License Agreement; bundling software or applications without the user's knowledge; making system changes without the user's consent; making it difficult for users to disable or uninstall the software; failing to properly use publicly available Google APIs when interacting with Google services or products

Sexually explicit content
We do not allow content that:

• Includes graphic sexual text, image, audio, video, or games.

Examples: Sex acts such as genital, anal, and/or oral sex; masturbation; cartoon porn or hentai; graphic nudity

• Contains non-consensual sexual themes, whether simulated or real.

Examples: Rape, incest, bestiality, necrophilia, snuff, lolita or teen-themed pornography, underage dating

• May be interpreted as promoting a sexual act in exchange for compensation.

Examples: Prostitution, companionship and escort services, intimate massage, cuddling sites

Mail order brides
We do not allow content that:

• Facilitates marriage to a foreigner.

Examples: Mail order brides, international marriage brokers, romance tours

Adult themes in family content
We do not allow content that:

• Is made to appear appropriate for a family audience, but contains adult themes including sex, violence, or other depictions of children or popular childrens characters that are unsuitable for a general audience.

Child sexual abuse material and pedophilia
We do not allow content that:

• Promotes the sexual exploitation of minors.

Examples: Child sexual abuse imagery or other content that visually depicts, encourages, or promotes sexual attraction by adults toward minors

Cidostore.com absolutely prohibits monetization of content related to child sexual abuse imagery or pedophilia. Google has always been at the forefront in the fight against online child abuse, and an avid supporter of family safety online. Under global federal law, child sexual abuse imagery is defined as visual depictions of minors (i.e., under 18) engaged in a sexual act such as intercourse, oral sex, or masturbation as well as the lascivious depictions of the genitals (covered or uncovered). This definition extends to photographs, videos, cartoons, drawings, paintings, and sculptures. The image can involve a real child; a computer-generated, morphed, composite or otherwise altered image that appears to be a child (think "Photoshop"). This also includes soliciting minors for sexual acts, which is also known as "enticement." Pedophilia is any content or behavior (images, texts, videos, etc.) that depicts, encourages, or promotes sexual attraction by adults toward minors (i.e., under 18).

Terms and condition for customer
Cidostore customers are protected buy seller and also within Cidostore.com policy
you as a customer (Buyer) have the rights to request a refund or change of product/s. 
Cidostore does not tolerate abuse towards Merchants when rating and leaving comments.
You can contact your seller direct using contact seller in your account.

Please read below carefully before making any purchases when using cidostore.
All stores which are marked Certified are safe Sellers who have complied with our regulations and requirements.

The seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer. For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day right to return (please note that in case of return, the buyer must bear the cost of returning the products to the seller).

Free Return
Sellers that offer 'Free Return' service will have 'Free Return' icon on their item details page. With 'Free Return' service, you get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It's easy and fast:

Easy Return 
items locally and easily: 1) Get the return code or label, 2) wait for door-to-door pickup service or take your package to the designated service point and, 3) lastly, wait for the local warehouse to confirm receipt of your returned package.• Remember to select 'Return Goods" while opening the dispute.

Fast Refund 
will be made to you once we confirm receipt of your returned parcel which meets the conditions for reimbursement. Items will be processed at a local warehouse, instead of being sent back to the seller’s country of origin (eg China). If the item is shipped to Cidostore warehouse we will offer refund IF seller was as fault. (PLEASE NOTE THIS CAN CAUSE OF SELLER ACCOUNT BEING CLOSED)

Service Scope 
Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.

• In addition, not all products on cidostore.com include the Free Return service. The seller can choose whether or not to offer this extra service. Sellers that offer the Free Return service will have a label or icon on their product details page confirming this service is available.

Return policy
Return Items You Ordered
You can return many items sold on Cidostore.com when you return an item, you may see different return options depending on the seller, item, or reason for return. 

Before you start returning your item make sure you have a prepared video when opening and operating your package for the 1^st time to clarify any damages.
                1, Prepare and ship your return
                After you've followed the prompts in the Online Returns Center link above:
                2, Prepare your package for return.
Pack your item securely, inserting any paperwork that was or is included when you requested your return from the seller. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.

Refunds for your items you have brought

Sellers are independent to each of their own refund policies. Using the above instructions will help speed up your case if ever needed. You are entitled to a refund for any of your purchases that have been started within 30 days of your package received by you. 
Refunds are generally handled quickly buy sellers or another option is available to close the matter accordingly. 

What to do next? 

1, contact your supplier to notify of your issue with the item. (Please upload the video to the supplier)

2, Ask the best way to resolve the issue. (Do not allow this to go over 30 days before you start proceedings)

3, Prepare and ship the item on sellers request. (Try to keep original packing)

4, Allow sometime for your package to be returned before making another complaint for refund (This does not violate your rights of the 30 days guarantee even if it exceeds the final date)

5, Make sure you have given correct details for where funds should be returned for local and international banking or any other way you and the seller have agreed.

6, Important notice for any disputes Cidostore.com recommends you are dealing all your matters direct within the platform and not using your email or any other forms of technology solutions. (This will not be accepted for helping your case any further and can be the end of your claim if you do not use the correct manner for refunds)
 
7, If the seller has not replied to you within 5 working days of your dispute (Monday to Friday weekends are not included) Please contact us direct and we shall start the proceedings for the seller to contact you immediately
8, We do not personally refund on any of our sellers behalf, however some cases are excepted if Cidostore.com and seller have agreed to such cases. 

Digital Products

No refund will be offered for digital products except if the product you’ve purchased is:

·       Completely non-functional.

·       And you’ve submitted a support ticket or email but you didn’t get any response in 5 days (business days only).

·       And/or product main description was fully misleading.

– then you do have the option to request a full refund.

We also reserve the right to refuse a refund request in the following situations:

·       You have changed your mind about an item/subscription.

·       You bought an item by mistake and the product(s) was sent/already downloaded by you.

·       The product(s) was bought by your employee or inmate from your PayPal account which he/she had legal access.

·       You refused our support staff to access your server or website to investigate our product you are having issues with.

·       It has expired more than 3 days after purchase and you even didn’t any support ticket with a real issue.

·       We don’t offer any refund for any item that you buy/bought at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.

·       No refund will be offered for any item (even if it was bought at a regular price) while any discount offer is running on our site. Your refund request will be evaluated after the discount offer/campaign ends.

We offer a full or partial refund within 7 business days starting from the moment when the member makes the payment. In this case, we have the right to ask questions for the refund and also we have the right to NOT offer the refund if we see reasonable.

Please also note that

·       If you got a refund you cannot use the downloaded premium product/scripts or any part of the script anymore.

·       Refunds can take up to 14 days to reflect in your account.

Shipping
What are supported shipping methods on Cidobiz?

Currently suppliers can choose from the following express shipping options: Finland local parcel, European local parcel, American local parcel, UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express etc.